Future Commerce - Retail Tech at the Speed of Commerce
Futurecommerce logo color

A retail-focused podcast looking at the future of digital commerce - Conversational Commerce, Augmented/Virtual Reality, Cognitive Commerce, Contextual Commerce, Voice Commerce and more.

  1. Thumb 1547756507 artwork

    Future Commerce Episode 90 - "Instagrammable Moments" Live @ NRF 2019

    Products that are sharable are all the rage - in part 1 of our recap of NRF we come to you live from the show floor and talk about how retailers are using customer engagement to shape how their product assortment and marketing are crafted. Listen now!

  2. Thumb 1543338542 artwork

    Future Commerce Episode 89 - "New Commerce" with Brandon L. Singer, Cushman Wakefield

    "Stores with in stores" is a concept often spoken but seldom understood. With retail closures on the rise we look at how real estate is adapting to new digitally native brands, how flagships are shifting focus, and how companies like Cushman and Wakefield are helping brands get to market faster than ever. Listen now!

  3. Thumb 1542659509 artwork

    Future Commerce Episode 88 - First Look: Mobile Optimization Study

    The question of the day is "how can I turn mobile browsers into buyers"? The mobile optimization community initiative is helping answer this question by partnering with an engaged ecommerce community of retailers and systems integrators to test assumptions and deliver solutions for their clients. Listen now!

  4. Thumb 1541000464 artwork

    Future Commerce Episode 87 - Wayfair: Building Durable Customer Experiences

    How do you build durable customer experiences? According to Wayfair's Steve Conine it starts by innovating and owning the entire experience, soup to nuts. In this episode we interview the co-founder of Wayfair and how investment in platform, technology, customer experience and even open source are the differentiators in creating engaging customer journies. Listen now!

  5. Thumb 1540474630 artwork

    Future Commerce Episode 86 - "Shopify LA" = Apple Genius Bar?

    Shopify opens its first physical brick-and-mortar store in DTLA to support merchants on the platform. Is this just for the press or does it signal a reposition of the company and how it thinks about itself? Listen now!

  6. Thumb 1539665828 artwork

    Future Commerce Episode 85 - Amazon Cake Mix®

    We review Amazon's Four Star store concept - is it "Analogue Amazon" or is it just the Service Merchandise of 2018? How does Amazon prevent it from becoming mostly Alexa devices or 100% in-house brands? Does realtime pricing affect classism? Listen now!

  7. Thumb 1539092853 artwork

    Future Commerce Episode 84 - "California Is Our Only Hope"

    Netflix is pioneering digital-first "Choose Your Own Adventure"-style content; because who else owns the delivery platform and the content authorship? Also: Plus-size investments are becoming more prevalent with Wal-Mart's acquisition of Eloquii, California bans "bots". Listen now!

  8. Thumb 1538428496 artwork

    Future Commerce Episode 83 - "Right on Target"

    Target released its earnings just before we published Episode 80 - and our whole perspective shifted. Plus: Salesforce's Benioff is on a spending spree; Apple's major differentiator - creating products you literally can't live without. Literally. Listen now!

  9. Thumb 1537991238 artwork
  10. Thumb 1537572556 artwork

    Future Commerce Episode 81 - Shop.org 2018 Innovation Lab

    Brian attends Shop.org 2018 and interviews the most compelling exhibitors in the Innovation Lab. From 3D body scanning to projection mapping listen how retailers are pushing the limits of technology.

  11. Thumb 1535117670 artwork
  12. Thumb 1536080518 artwork

    Future Commerce Episode 79 - "Email is a Global Identity Platform" (w/ Allen Nance, Emarsys)

    According to Allen Nance email has transcended from a communication platform to a global source of identity for consumers the world over. The CMO of Emarsys sits down with us to talk about how this communication medium has a globally accepted protocol which may unlock the key to identity in a social and mobile commerce future. Listen now!

  13. Thumb 1533861438 artwork

    Future Commerce Episode 78 - "Clicks to Bricks"

    "Voice is dead", Hema launches experiential grocery, cast your votes with the blockchain! Also - which online mattress retailer is opening 200 stores in the USA? One guess, and it rhymes with "blasper". Listen now!

  14. Thumb 1533157651 artwork
  15. Thumb 1532526827 artwork
  16. Thumb 1531751056 artwork
  17. Thumb 1530886370 artwork
  18. Thumb 1529338462 artwork

    Future Commerce Episode 73 - "Choose Your Own Adventure" (w/ Dave Pelton, Vertex)

    LIVE from IRCE 2018! The Supreme Court of the United States is about to make a decision in a landmark case which may affect how sales tax nexus is calculated for merchants in all 50 states. Dave Pelton, Product Line Leader at Vertex, breaks down how this decision could affect retail and how - regardless of the outcome - online merchants may be impacted going forward.

    Listen now!

  19. Thumb 1528461487 artwork

    Future Commerce Episode 72 - Community as a Retail Differentiator

    Community-building is powering everything from product innovation to commerce platforms. In this episode we dive into how to build a community and how to do it with authenticity. Plus: how did Kanye West's Yeezy brand shape the entire footwear industry in just 5 years?

  20. Thumb 1527783255 artwork

    Future Commerce Episode 71 - "Nirvana of Personalization"

    Can you be persuaded into behavior based on social proof? "Retail Predestination" is what happens when a social network decides you need to purchase something. Do you have the agency to make purchase decisions or is Facebook deciding your fate and retail persona? We dive into the Adobe + Magento partnership and uncover how personalization is affecting how purchase decisions are being made, and in turn, how consumers are behaving.

  21. Thumb 1527252029 artwork

    Future Commerce Episode 70 - Manufactured Scarcity: Secondhand Commerce

    As resale of luxury goods and scarce artist collaborations in fashion is on the rise - how long until brands begin to own their own "secondary markets"? Secondhand commerce is here, and we take a deep dive into the maturation of the afterlife of luxury goods. ALSO: subscription commerce comes to the auto industry. Listen now!

  22. Thumb 1526927907 artwork

    Future Commerce Episode 69 - "Sommoliers of Retail"

    Experiential retail is here - what does the sales force look like? Facebook is mining Instagram photos for context with AI while unveiling a new dating service. Twitter fesses up to a security issue. Commerce comes to social. Also: is the AI talent market causing brain drain in education?

  23. Thumb 1526440985 artwork
  24. Thumb 1525966442 artwork

    Future Commerce Episode 67 - "Secondhand is the New New" (w/ Ryan MacInnis)

    "Secondhand Commerce" is changing the way that we purchase luxury goods - from watches and handbags to sneakers - secondary markets are finding life after the initial purchase. Plus: Macy's acquires Story in a move to bring experiential retail to big the department store. Special thanks to Ryan MacInnis of Voysis for joining us on this episode of Future Commerce!

    Apologies for the audio quality in this episode as we encountered a technical issue. Should be fixed going forward! Thanks for listening!

  25. Thumb 1523948116 artwork
  26. Thumb 1522439407 artwork

    Future Commerce Episode 65 - Retail Renaissance: A Review of Shoptalk 2018

    "Hopefully GDPR is the medicine we need to start putting our customers at the center of the story, and not our conversion rates". We review Shoptalk 2018 in the wake of Cambridge Analytica with a discussion about the content, the vendors, the experience, and how merchants can take the knowledge gained at a show like Shoptalk and turn it into actionable results.

  27. Thumb 1521782490 artwork
  28. Thumb 1520959557 artwork

    Future Commerce Episode 63 - "Deep Fakes" - Weaponizing Artificial Intelligence

    What happens when you no longer control your own likeness? Is there an ethical line to be crossed with posthumous product spokesmanship? We skirt the line in this episode and get topical - talking about the subject of ethics and artificial intelligence and how online communities have banned "Deep Fakes" - pornographic simulations produced by artificial intelligence.

    Also - this week we have the return of Future Policy with Danny Sepulveda - this week we have an update about Net Neutrality and how it will affect global commerce and infrastructure.

  29. Thumb 1519767044 artwork

    Future Commerce Bonus Episode: Interview with Ecommerce Braintust Podcast: Voice Commerce

    We're bringing you a bonus episode - we sat down with Kiri Masters of Ecommerce Braintrust Podcast to talk about the proliferation of voice and voice commerce - and how it's changing the perception of what a brand is and how they engage their customers. To listen to the WHOLE thing head over to ecommercebraintrust.com and listen to Episode 19!

  30. Thumb 1519704416 artwork
  31. Thumb 1519080145 artwork

    Future Commerce Episode 61 - We Pay a Visit to Amazon Go

    We fulfill a promise to our listeners and provide an in-depth review of Amazon Go - including food, assortment, experience, and how the technology will be applied and extended into the future. Listen now!

  32. Thumb 1518060389 artwork
  33. Thumb 1517235490 artwork
  34. Thumb 1516807949 artwork
  35. Thumb 1516031050 artwork
  36. Thumb 1514393295 artwork

    Future Commerce Episode 56 - Virtual Reality You Can Feel (w/ Greg Bilsland, HaptX)

    We're joined for a special interview with Greg Bilsland of HaptX to talk about VR for Commerce and how touch in VR isn't as elusive as you may believe. Impossible technology worth paying attention to now: how realistic haptics will add another dimension to our immersive experiences in retail and training.

  37. Thumb 1513611411 artwork

    FutureCommerce Episode 55 - "Don't Underestimate What Can Happen in Just 1 Year"

    Future Commerce is making predictions all the time - so predicting the future of retail is right in our wheel house! Episode 55 is about making predictions for the coming retail year - from "experience" to flagships, to tech adoption and consumer sentiment - we cover it all. Plus, we're joined by Danny Sepulveda with our weekly Future Policy segment.

  38. Thumb 1513058834 artwork
  39. Thumb 1512678514 artwork

    Future Commerce Episode 53 - "Consumerism is our Religion"

    "If consumerism is our religion, then malls were our temples. Our temple now is the internet." Episode 53 is all about how Amazon owned Black Friday and while our heads were spinning they decided to take over Augmented Reality as well. Goodbye Black Friday, hello Black November. Also Google Poly and - in case you hadn't heard - Amazon's eating the world.

  40. Thumb 1511878515 artwork
  41. Thumb 1511386087 artwork

    FC INSIDERS Giveaway - PLUS - sneak peek at Episode 52

    BONUS EPISODE! We're giving away FIVE GOOGLE HOME MINIS! Sign up for FC INSIDERS newsletter before December 1st to receive one of FIVE Google Home Minis! PLUS - A quick shout out to Deborah Weinswig and a preview of Episode 52 of Future Commerce

  42. Thumb 1511040344 artwork

    Future Commerce Episode 51 - AI, Classism, and the Digital Divide

    This week we've entered The Odd Couple territory. Brian's relentless optimism and hope for harnessing technology for a bright future contrast with Phillip's expressed skepticism that advancements in AI and automation will benefit the working class without regulatory oversight.

  43. Thumb 1510496213 artwork
  44. Thumb 1509462051 artwork
  45. Thumb 1509210681 artwork

    Future Commerce Episode 48 - Gamifying Healthcare

    Healthcare is no game, but try telling insurance carriers that. Phillip gets manipulated into buying a denim jacket, innovation in fitness and fashion, Adobe "reinvents" fintech, and the guys go deep (real deep) on healthcare and insurance.

  46. Thumb 1508428225 artwork
  47. Thumb 1507913208 artwork
  48. Thumb 1507558892 artwork
  49. Thumb 1507157103 artwork
  50. Thumb 1505763834 artwork
  51. Thumb 1503539535 artwork
  52. Thumb 1502432660 artwork
  53. Thumb 1502119957 artwork
  54. Thumb 1499786967 artwork
  55. Thumb 1498152611 artwork
  56. Thumb 1497642720 artwork
  57. Thumb 1497372029 artwork
  58. Thumb 1496354700 artwork
  59. Thumb 1495645866 artwork
  60. Thumb 1494601999 artwork
  61. Thumb 1493146658 artwork

    FutureCommerce Episode 31 - #retailcrisis

    Whether it's real or not, retail crisis is in the news and is the topic of conversation among retail merchants. Saku Panditharatne joins us to talk #retailcrisis.

  62. Thumb 1491835753 artwork
  63. Thumb 1490885688 artwork
  64. Thumb 1489243296 artwork
  65. Thumb 1489002229 artwork
  66. Thumb 1488253519 artwork
  67. Thumb 1487877506 artwork
  68. Thumb 1487696271 artwork
  69. Thumb 1487191765 artwork
  70. Thumb 1485799121 artwork
  71. Thumb 1484769584 artwork
  72. Thumb 1483741461 artwork
  73. Thumb 1483028577 artwork
  74. Thumb 1480964166 artwork
  75. Thumb 1479625418 artwork
  76. Thumb 1478704101 artwork
  77. Thumb 1477946908 artwork
  78. Thumb 1477331224 artwork
  79. Thumb 1476712188 artwork
  80. Thumb 1475870863 artwork
  81. Thumb 1475002066 artwork
  82. Thumb 1474539352 artwork

    FutureCommerce Episode 10 - The Dark Side

    Maybe the future isn't so bright, after all? We dig into recent news and some listener feedback that has us wondering just how positive our future will be with mounting global political uncertainty.

  83. Thumb 1473772194 artwork
  84. Thumb 1472574192 artwork

    FutureCommerce Episode 8 - Body Data

    Brian and Phillip go futurist and talk about the emerging technologies around Body Data. They dive into more privacy issues including a national healthcare database and owning / managing your health data.

  85. Thumb 1472574176 artwork
  86. Thumb 1472574164 artwork
  87. Thumb 1472574151 artwork
  88. Thumb 1472573226 artwork
  89. Thumb 1472573213 artwork
  90. Thumb 1472573198 artwork
  91. Thumb 1472570644 artwork

    FutureCommerce Episode 1 - Conversational Commerce: WWDC

    Phillip and Brian dissect the announcements made at Apple's WWDC event on June 16, 2016 and how every announcement touched on developer access to APIs and tools to develop conversational commerce.

  92. Thumb 1513716257 artwork
Back Home